February 14, 2008
Productivity tool: Voicemail management
Chris Brogan has some interesting suggestions on how to get everything on your plate done. He calls it Scaling Yourself. I would add voice mail management to his list. Nothing frustrates me more than getting a voice message from someone that just says "please call me". This gives me no information on how important the request may be or whether I can resolve it with a phone call. I update my away message daily in my voicemail system and I indicate when I will be making call backs. At the end of the message I ask the caller to briefly state the purpose of their call and give them the number of my admin assistant if they want to schedule a meeting. This gives the caller some options and may eliminate the need to leave a message.
When responding to voice mail, I attempt to completely answer the caller's request and avoid another call. When I do find myself playing 'telephone tag' where I am trading voice messages back and forth, I will only do this twice. The third time, I will suggest a couple of times that I will be at my desk and request that the caller pick one of those times for us to speak.
Filed under Personal Productivity by Linda Griffin

Comments on Productivity tool: Voicemail management »
Chris Brogan... @ 8:52 pm
My voice mail message says politely that you'd have to be pretty desperate to want to leave me a voicemail, as I almost never actually listen to them. I direct folks to use SMS or send email later.
Now LEAVING voicemail, that's another thing. I believe name and callback number should come right up front, so I can delete the message unread and just call you after I get the number to call. But then, that's just me. : )