February 14, 2008

Productivity tool: Voicemail management

Chris Brogan has some interesting suggestions on how to get everything on your plate done. He calls it Scaling Yourself.  I would add voice mail management to his list. Nothing frustrates me more than getting a voice message from someone that just says "please call me".  This gives me no information on how important the request may be or whether I can resolve it with a phone call. I update my away message daily in my voicemail system and I indicate when I will be making call backs. At the end of the message I ask the caller to briefly state the purpose of their call and give them the number of my admin assistant if they want to schedule a meeting. This gives the caller some options and may eliminate the need to leave a message.

When responding to voice mail, I attempt to completely answer the caller's request and avoid another call. When I do find myself playing 'telephone tag' where I am trading voice messages back and forth, I will only do this twice. The third time, I will suggest a couple of times that I will be at my desk and request that the caller pick one of those times for us to speak.

 

Filed under Personal Productivity by Linda Griffin

Permalink Print Comment

Comments on Productivity tool: Voicemail management »

February 14, 2008

Chris Brogan... @ 8:52 pm

My voice mail message says politely that you'd have to be pretty desperate to want to leave me a voicemail, as I almost never actually listen to them. I direct folks to use SMS or send email later.

Now LEAVING voicemail, that's another thing. I believe name and callback number should come right up front, so I can delete the message unread and just call you after I get the number to call. But then, that's just me. : )

Leave a Comment